Refund Policy
Last updated: June 14, 2026
The core AyahLab app is free forever, so this policy applies only to the paid AyahLab Pro subscriptions (Pro at $12/month and Pro+ at $50/month). All payments are processed by Paddle, our merchant of record — your receipt comes from Paddle, and approved refunds are issued by Paddle to your original payment method. You are asked to accept this policy, together with our Terms & Conditions, before every purchase.
14-day money-back guarantee
If Pro isn't right for you, contact us within 14 days of your first payment and we will refund it. Because Paddle does not return its payment processing fee to us when a charge is reversed, this voluntary refund is for the amount you paid less that non-refundable processing fee (see Payment processing fees below). Any refund you are entitled to under law is unaffected and is made in full.
Renewals and cancellation
- You can cancel at any time from your account page. Cancellation stops future charges; you keep Pro access until the end of the period you've already paid for.
- We don't prorate partially used billing periods, except where required by law.
- Forgot to cancel? If a renewal charge goes through unintentionally, contact us within 14 days of that charge and, provided the AI features were not substantially used in the new period, we will refund it.
Billing errors
Duplicate charges or charges made in error are always refunded in full, whenever you report them.
Payment processing fees
As our merchant of record, Paddle charges a per-transaction payment processing fee, and it does not return that fee to us when a charge is refunded. For this reason, voluntary or goodwill refunds — such as the 14-day money-back guarantee or a refunded unintentional renewal — are issued for the amount you paid minus that non-refundable processing fee, which is typically a small percentage of the price. This deduction does not apply to duplicate or erroneous charges, or to any refund required under consumer-protection law, which are always returned in full.
How to request a refund
- Email support@ayahlab.com from the email address on your account.
- Include the Paddle order or receipt number from your confirmation email if you have it — it speeds things up.
- Approved refunds are processed by Paddle to your original payment method, typically within 5–10 business days depending on your bank.
Your statutory rights
Nothing in this policy limits any non-waivable refund or cancellation rights you have under the consumer-protection laws of your country (for example, in the EU or UK). Where those laws grant you more than this policy does, the law prevails.
Fair use and discretion
Outside the refund rights granted to you by law, all refunds are at AyahLab's sole discretion. We reserve the right to reduce or decline a refund where the AI features have been used substantially, or where we see a pattern of abuse. For example:
- subscribing (or letting a renewal go through), using the AI allowances extensively, and then requesting a refund — heavy use of the AI features followed by a refund request is not supported; and
- repeatedly subscribing and refunding.
Questions
Unsure about anything billing-related? See our support page or email support@ayahlab.com — we're happy to help before you buy.